Thank you for looking at our terms and conditions document, this provides customer confidence and honesty from us at Zephyr Sawmills Ltd, so that we are all in understanding when purchasing timber from us.
Wood Species – Each species of wood is different; all will react differently under certain weather conditions and applications. We offer advice to the best of our ability; however, it is down to the buyer to handle/use the wood appropriately after sales.
Moisture – All of our live edge and character boards include a moisture content in the description. This is taken at the time of listing and is an average across the board. A final moisture content will be given at date of sale so the buyer is aware of the moisture at point of sale. It is down to the buyer to understand the effects of different moisture contents in wood.
Cut to order timber is fresh sawn straight from the log, so will be green and unseasoned unless stated otherwise upon enquiry.
Sawn – The timber is priced as rough sawn, unless stated otherwise within the advert. Rough sawn will show saw marks from either the bandsaw or chainsaw mill and will have no square ends. We can offer a planing, crosscut and finishing service, but the price will be increased accordingly.
Grading – We do not grade any of our timber and is all sold as ungraded. Our cut to order timbers is selected to be suitable for it’s application, but this does not mean that it will be completely free from cracks, splits or knots.
Online Sales – All of our prices online include taxes but are based on COLLECTION only. Please enquire before purchasing if you wish to arrange delivery.
Drying – Most of our wood is cut ‘green’ and is advertised as green. It is then stored undercover outside so the image you see in the photos may look more vibrant than the real product. This is natural dulling in the drying process, but don’t worry, as once it is sanded back and oiled it will bring back that beautiful character again.
Kiln – Our kiln is mostly used to dry thinner materials, however, we do use it to dry our live edge and character boards eventually. We like to harness the natural wind and weather to dry these boards slowly and then finish them in the kiln to keep energy use down and preserve the quality of timber.
Treatment – As we are an organic sawmill, we do not chemically treat any of our timber. Our Kiln will go through a bug cycle (12hrs at 50 degrees) which usually eliminates any active bugs/grubs. If purchasing live edge timber, please note, that unless stated as kiln dried, it is down to the buyer to ensure the timber is prepared correctly for its finished application.
Collection – When collecting slabs or any timber, please make you turn up in a suitable vehicle. It’s up to the buyer to ensure the wood is loaded and secured safely to the vehicle or trailer. We cannot be responsible for damages to the timber from transport if it is unsecure, equally for any moisture changes because it’s been exposed to rain through own transport.
Delivery – We can deliver timber and will discuss the options and pricings beforehand – this included access, unloading, weather and parking. Please note that all deliveries are curb side and it is not the responsibility of the driver to unload and carry any further than this. All timber will be loaded using a forklift so ensure there are suitable means of unloading at the delivery address, including capable persons to assist on larger, heavier loads needing to be offloaded by hand.
Returns – Unfortunately we cannot offer any returns once the wood is collected or delivered. Wood is a natural product, we cannot be responsible for the treatment after sale which may lead to future defects.
